Home My Story Resources Shop Detox Right Substack Sign In

Privacy Policy

PRIVACY POLICY

Please read this Privacy Policy carefully before using this Website.

The Website (https://www.platefulhealth.com/) and its Content is owned by Plateful Health, LLC (“Company”, “we”, or “us”). The term “you” refers to the user or viewer of the Website and customers.

This Privacy Policy explains how we collect, handle, store, and protect personal information about you as a user or viewer of the Website; your rights in relation to your personal information; and how you can contact us and supervisory authorities in the event you have questions about how we handle your personal information.

We reserve the right to change this Privacy Policy at any time without notice. Use of any information that you provide to us, or which is collected by us on or through the Website or its Content is governed by this Privacy Policy. By using the Website or its Content, you consent to this Privacy Policy, whether or not you have read it. If you do not agree with this Privacy Policy, please do not use the Website or its Content.

Personal Information We Collect

In the last 12 months, we have collected the following categories of personal information:

  • Contact Information, such as name, alias, address, phone number, email address, and similar contact data.

  • Account Information, such as security-related information (including user names and passwords, authentication methods, and roles), service-related information (including purchase history and account profiles), billing-related information (including payment and billing information), and similar data.

  • User Content, such as content of communications, suggestions, questions, comments, feedback, and other information you send to us, that you provide to us when you contact us, or that you post on the Website, and similar data.

  • Device & Browser Information, such as network and connection information (including Internet Service Provider (ISP) and Internet Protocol (IP) addresses), device and browser identifiers and information (including device, application, or browser type, version, plug- in type and version, operating system, user agent, language and time zone settings, and other technical information), advertising identifiers, cookie identifiers and information, and similar data.

  • Usage Information and Browsing History, such as usage metrics (including usage rates, occurrences of technical errors, diagnostic reports, settings preferences, backup information, API calls, and other logs), content interactions (including searches, views, downloads, prints, shares, streams, and display or playback details), and user journey history (including clickstreams and page navigation, URLs, timestamps, content viewed or searched for, page response times, page interaction information (such as scrolling, clicks, and mouse-overs), and download errors), advertising interactions (including when

and how you interact with marketing and advertising materials, click rates, purchases or next steps you may make after seeing an advertisement, and marketing preferences), and similar data.

  • Location Data, such as the location of your device, your household, and similar location data.

  • Demographic Information, such as country, age, gender, and similar data.

  • Financial Information, such as billing address, credit card information, billing contact

    details, and similar data.

    How We Use the Information You Provide/Lawful Basis

    We process personal information about you:

  • To perform a contract;

  • With your consent;

  • For our legitimate interests; and/or

  • To comply with the law.

    Most of the personal information we process is provided to us directly by you to:

  • Process and fulfill an order, download, or other transaction;

  • Respond to your requests, inquiries, comments and concerns; and

  • Send marketing emails.

    We also process personal information to:

  • Help us address problems with and improve the Website;

  • Protect the security and integrity of the Website; and

  • Contact you for other business reasons, if necessary.

    Personal information is never sold or leased to any third parties.

     How the Information is Shared and Stored

    Depending on how you interact with us, we share information with our third-party service providers, agents and representatives, including, but not limited to, eCommerce platform providers, payment processing providers, email service providers, and security and software service providers, in order to process the information as necessary to complete a transaction, fulfill your request, or otherwise on our behalf based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.

    Our current third-party service providers include:

    • Kajabi

     • PayPal

     • Stripe

     • Gumroad

We may transfer your personal information to a third party in the event of a bankruptcy, dissolution, merger, sale, acquisition, or change of control.

The Company may disclose user information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference (either intentionally or unintentionally) with the Company’s rights or property, other users of the Website, or anyone else that could be harmed by such activities.

The Company may also be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

Information Retention

We retain your personal information for as long as necessary to fulfill the transactions you have requested, or for other essential purposes such as complying with our legal obligations, maintaining business and financial records, resolving disputes, maintaining security, detecting and preventing fraud and abuse, and enforcing our agreements, or until such time as you let us know you would like for us to delete it or unsubscribe from our marketing contacts.

The Company does not store any credit card information it may receive in regard to a specific transaction and/or billing arrangement except as necessary to complete and satisfy its rights and obligations with regard to such transaction, billing arrangement, and/or as otherwise authorized by you.

We use absolutely necessary cookies, which allow you to move around the Website and use its features; statistic and performance cookies, to collect information about your use of the Website to improve the way it works; and marketing cookies, for online behavioral advertising.

Use of Cookies:

Cookies are pieces of information that a website transfers to an individual’s computer hard drive for record keeping purposes. Cookies make using the Website easier by, among other things, saving your passwords and preferences for you.

Most browsers are initially set up to accept cookies. You can, however, reset your browser to refuse all cookies or indicate when a cookie is being sent. Please consult the technical information relevant to your browser for instructions. If you choose to disable your cookies setting or refuse to accept a cookie, some parts of the Website may not function properly or may be considerably slower.

Necessary

Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Marketing

Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third-party advertisers.

Google Analytics

HTML Local Storage

We also use Google Analytics to access standard metrics such as the number of website users interacting with the Website, their number of sessions, what they do, when they are viewing the Website, how they found the Website, and how they interact with its Content.

For information regarding how Google uses data when you use Google’s partners’ sites, visit:

https://policies.google.com/technologies/partner-sites

Website users may opt out of Google Analytics by visiting the Google Analytics Opt-Out Page,

https://tools.google.com/dlpage/gaoptout

Facebook Pixel

We use the Facebook Conversion Tracking Pixel to follow the actions of users after they are directed to the Website by clicking on a Facebook advertisement. The collected data remains anonymous to us so we cannot see the personal data of any individual user. However, Facebook collects and processes the data for its own advertising purposes in accordance with Facebook’s Data Use Policy, which can be found here: https://www.facebook.com/about/privacy/

You may opt out through Facebook’s personalization settings here:

https://www.facebook.com/ads/preferences/

“Do Not Track” (DNT) Signals

Some browsers transmit Do Not Track (DNT) signals to websites.

Due to the lack of a common interpretation of DNT signals throughout the industry, we do not currently alter, change, or respond to DNT requests or signals from these browsers.

Malware/Spyware/Viruses

Neither the Company nor the Website knowingly permit the use of malware, spyware, viruses, and/or other similar types of software.

Links to External Sites

The Company is not responsible for the content or practices of third-party websites that may be linked to the Website. The Company is also not responsible for any information that you might share with such linked websites. You should refer to each website’s respective privacy policy and practices prior to disclosing any information.

Passwords

To use certain features of the Website or its Content, you may need a username and password. You are responsible for maintaining the confidentiality of the username and password, and you are responsible for all activities, whether by you or by others, that occur under your username or password and within your account. You agree to notify us immediately of any unauthorized or improper use of your username or password or any other breach of security. To help protect against unauthorized or improper use, make sure that you log out at the end of each session requiring your username and password.

It is your responsibility to protect your own username and password from disclosure to others. We cannot and will not be liable for any loss or damage arising from your failure to protect your username, password or account information. If you share your username or password with others, they may be able to obtain access to your personal information at your own risk.

By using the Website and its Content you agree to enter true and accurate information on the Website and its Content. If you enter a bogus email address, we have the right to immediately inactivate your account.

We will use our best efforts to keep your username and password(s) private and will not otherwise share your password(s) without your consent, except as necessary when the law requires it or in the good faith belief that such action is necessary, particularly when disclosure is necessary to identify, contact or bring legal action against someone who may be causing injury to others or interfering with our rights or property.

Information Protection and Security

The Website uses commercially acceptable security measures to prevent your personal information from being lost, used or accessed in an unauthorized way. We use a Secure Sockets Layer (SSL) certificate and never transmit your credit card information via email. If you receive an email from us that appears to be a request for personal information, do not respond because it may be a phishing scam designed to steal your personal information.

We cannot guarantee that your personal information will always be secure. Should there be a data breach, we will notify you when we are legally required to do so.

Privacy Policies of Other Websites

We have no responsibility or liability for the content and activities of any other individual, company or entity whose website or materials may be linked to the Website or its Content, and thus we cannot be held liable for the privacy of the information on their website or that you voluntarily share with their website. Please review their privacy policies for guidelines as to how they respectively store, use and protect the privacy of your Confidential Information and Other Information.

Your Rights to Control Your Information

The Website may provide you the opportunity to opt-in to receive communications from us at the point where we request information about you. You always have the option of removing your name from any e-mail list in order to discontinue any such future communications. In order to ensure immediate removal from any list, please follow the specific instructions set forth within the communications you receive from the Company which you no longer wish to receive. If you are unsuccessful in completing the instructions specified in any such communication, please e- mail us at [email protected], including a copy of the undesired email attached to the request, and state you wish to be removed from the mailing list.

CALIFORNIA CONSUMER PRIVACY ACT (CCPA)

The CCPA provides Californian residents with the following rights with respect to their personal information:

  • Right to request disclosure: to know the personal information collected about you and the purpose for its collection.

  • Right to request a copy: to make a personal information request twice in a given 12- month period

  • Right to deletion: to have your personal information deleted upon a verifiable request.

  • Right to say “no” to sale: to opt out of the sale of your personal information.

  • Right to not be discriminated against: the right to equal service and price even if you

    exercise your rights under the CCPA.

For more details about the personal information we collect, see the Personal Information We Collect section above. We use this personal information for business and commercial purposes as described in the How We Use the Information You Provide/Lawful Basis section above. We share this personal information with the third parties outlined in the How the Information is Shared and Stored section above.

If you are covered by the CCPA and would like to make a personal information request, see the Contact Us section below. We will respond within 45 days of receiving the request provided that we are able to verify your identity.

GENERAL DATA PROTECTION REGULATION (GDPR)

If you are covered by the GDPR, you have the following rights under European laws, and may have similar rights under the laws of other countries:

  • Right of access: to make a written request for access to and a copy of your personal information

  • Right to rectification: to have your inaccurate personal information corrected or removed

  • Right to erasure ('right to be forgotten'): to have your personal information erased

  • Right to restriction of processing: to limit the purposes that your personal information

    may be used for

  • Right to object: to object to the processing of your personal information in cases where

    our processing is based on direct marketing, processing for scientific/historical research and statistics, legitimate interest processing, and processing in regards to the performance of a public interest or official authority task

  • Right to data portability: to have your personal information transferred to you or a third party in machine-readable format

  • Right to withdraw consent: to withdraw your consent that we handle your personal information at any time. The withdrawal of your consent shall not affect the lawfulness of processing based on your consent before its withdrawal

    These rights are not absolute and they do not always apply in all cases. We will honor your rights under applicable data protection laws.

    Use and Transfer of Your Information Out of the European Economic Area (EEA)

    This website is operated in the United States and the third parties with whom we might share your personal information (as explained above) are also located in the United States or other countries located outside the European Economic Area.

    If you are located outside of the United States, please be aware that any information you provide will be transferred to the United States. By using this website, participating in any of its services and/or providing your information, you consent to this transfer.

Filing a Complaint

If you are covered by the GDPR, and you are not content with how we manage your personal information, you may lodge a complaint with a supervisory authority in the European Union (or European Economic Area) state where you are a resident, work, or where the alleged infringement of data protection laws took place.

Notification of Changes

We may use your contact information to inform you of changes to the Website or its Content, or, if requested, to send you additional information about us. We reserve the right, at our sole discretion, to change, modify or otherwise alter the Website, its Content and this Privacy Policy at any time. Such changes and/or modifications shall become effective immediately upon posting our updated Privacy Policy. Please review this Privacy Policy periodically. Continued use of any of information obtained through or on the Website or its Content following the posting of changes and/or modifications constitutes acceptance of the revised Privacy Policy.

Children’s Online Privacy Protection Act (COPPA)

This website and any products and services offered herein are not intended for persons under the age of 18.

We prohibit children under the age of 18 from using any and all interactive portions of this website, including leaving any comments, filling out forms, or otherwise submitting information. A child’s parent or guardian should contact us if we have inadvertently collected any information or content from that child without the parent or guardian’s authorization, so that we may delete that information from our records.

The Company nonetheless encourages parents to go online with their kids. Here are a few tips to help make a child’s online experience safer:

  • Teach kids never to give personal information, unless supervised by a parent or responsible adult. Includes name, address, phone, school, etc.

  • Know the sites your kids are visiting and which sites are appropriate.

  • Look for Website privacy policies. Know how your child’s information is treated.

  • Check out the FTC’s site for more tips on protecting children's privacy online.

CAN-SPAM Act of 2003

We have a no spam policy and provide you with the ability to opt-out of our communications by selecting the unsubscribe link at the footer of all e-mails. We have taken the necessary steps to ensure that we are compliant with the CAN-SPAM Act of 2003 by never sending out misleading information.

Contact Information for Complaints or Concerns: If you have any complaints or concerns about the Company or about this privacy statement, please contact:

Via email: [email protected]

Last Updated: January 7, 2021

Close